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Budget: 20.000 Euros
Partners: Municipality of Lesvos, University of the Aegean

In the operation of the Municipality of Lesvos there are hundreds of procedures concerning the Organization's functions, either internal or external and have to do with the relation between the Municipality of Lesvos and the users. These processes need to be studied and recorded in order to provide reliable information, that is important to the City of Lesvos Management during the decision making process, as well as to the continuous improvement of the provided services. In this direction, the simplification of the existing procedures of the Municipality's services is scheduled, with the ultimate goal of improving the administrative operation of Lesvos municipal services while leading to the design and implementation of a quality assurance system.

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